FAQ
Clear answers. Better sourcing decisions.
From choosing a product to preparing your first order, find practical answers for your next sourcing conversation.
Products & selection
What products can I discuss with your team?
Our website covers vacuum cleaners, robot vacuums, robotic lawn mowers and robotic pool cleaners. Share your application and target market so the proposed model, configuration and availability can be confirmed.
Explore the product families →How do I choose the right indoor cleaning product?
Describe the floor surfaces, typical debris, thresholds and tasks. A manually operated vacuum and an autonomous floor-cleaning robot serve different needs. Confirm the exact model’s supported applications instead of selecting only by a headline specification.
Read the robot vacuum sourcing guide →What information helps with robotic lawn mower selection?
Include mowable area, slope measurements and units, tree cover, passages, separate zones and installation expectations. Navigation suitability and service requirements need review for the proposed mower and site.
Compare mower installation approaches →How should I compare robotic pool cleaners?
Start with pool dimensions, surface finish, shape, debris and required floor, wall or waterline cleaning. Then compare the selected models’ operating cycle, filter, retrieval method and maintenance needs. A power-source label alone does not establish cleaning capability.
Compare corded and cordless pool cleaners →Factory & company
Where is your factory located?
Our factory is based in Shenzhen, China. Its stated area is 8,000 square meters. Request the detailed location and relevant project information when planning a visit or a supplier review.
Explore the manufacturing overview →Can I request a factory visit or remote review?
Include your preferred dates, product category, attendees and review objectives in your request. Availability, access and the review scope need to be agreed before you arrange travel or a remote session.
Are the production images on this website actual factory photographs?
Images marked as AI illustrations are illustrative visuals, not records of actual production, testing or customer shipments. Ask for available, authorized evidence relevant to the proposed product and order.
How can I review your manufacturing capability?
Ask about the proposed model’s production workflow, responsibilities, inspection checkpoints and available records. Factory area alone does not establish production capacity, product performance or certification.
Use the factory-review checklist →OEM / ODM & branding
Can I request my own logo, packaging or product configuration?
You can submit branding, color, packaging, language and configuration requests for review. Feasibility, cost and approval steps depend on the selected platform. Requested options should not be treated as available until confirmed.
Review the OEM / ODM workflow →What is the minimum order quantity for a customized product?
There is no confirmed universal MOQ published on this website. Ask for the MOQ that applies to your selected model, customization scope and order configuration. Include an indicative quantity in your brief.
Can the app or software be customized?
Describe the languages, markets, features and branding changes you need. Software scope, platform ownership, maintenance and support responsibilities require separate confirmation; physical product branding does not automatically include a custom app.
What should be approved before production begins?
Agree the product configuration, sample status, branding artwork, packaging, accessories, instructions and inspection requirements. Record changes and responsibilities in writing so all teams use the same order reference.
Samples & quality
Can I request a sample before placing a bulk order?
Include the proposed model, configuration and evaluation objectives in your request. Sample availability, cost, preparation time and shipping arrangements need confirmation for the project.
How should I evaluate a sample?
Agree the application, test conditions, configuration and acceptance criteria before evaluation. Record the model, software where relevant, observations and interventions. Repeat affected checks after a proposed change rather than assuming the revised version will behave the same way.
Prepare a sourcing and evaluation brief →Which certifications or test reports are available?
Request documents for the exact product configuration and destination market. Check model references, document holder, scope and dates. This website does not establish certification through illustrative images or pending document placeholders.
Can shipment inspection requirements be agreed in advance?
Set out the inspection scope, sampling approach, defect definitions, functional checks, reporting and corrective-action process before shipment. The supplier must confirm the agreed requirements and responsibility for release.
Orders & delivery
What information is needed for a quotation?
Provide the product category, intended application, target market, proposed quantity, customization requests and sample needs. Add your destination and preferred schedule so the commercial scope and any missing information can be reviewed.
What is the production lead time?
Lead time depends on the confirmed configuration, customization, approvals, component availability and order scope. Request a written schedule for your project. No general delivery promise is published here.
Which payment and shipping terms do you offer?
Payment, currency, delivery terms, freight arrangements and included costs must be specified in the quotation and order agreement. Do not assume a standard deposit, shipping method or included duty from the website.
How do I confirm what is included in the shipment?
Compare the order with the approved packing list, accessories, manual languages, product identification and carton markings. Identify optional accessories separately and agree how discrepancies will be resolved before release.
Support & inquiries
What warranty and after-sales support applies?
Ask for the terms that apply to the selected model and market, including claim assessment, exclusions, service responsibilities and return handling. A warranty duration or service response time should not be assumed without written confirmation.
Can I request spare parts and maintenance information?
Include consumables, replacement parts, maintenance instructions and service training needs in the sourcing brief. Availability, compatibility and supply arrangements depend on the selected configuration and need confirmation.
Does the website inquiry form send my request to your team?
Not automatically. The current form downloads a brief to your device. Send your questions or attach the brief in an email to info@RoboMeka.com. Email links open your own mail app; you must send the message yourself. Name and email are required in the form; no phone number is requested.
Prepare an inquiry brief →Where can I find more detailed buying advice?
Our Resources section includes sourcing checklists and guides covering robot vacuum manufacturers, mower installation approaches and pool-cleaner comparisons. Use them to organize your questions before discussing a specific product.
Browse the buyer resources →